100% satisfaction is our goal. If you’re not happy with your order in any way, you can return it within 30 days for a full refund or store credit. To get started, send us a note at mail@bysilly.site with your order # and why it's not working out.
Can I exchange my order?
We do not have direct exchanges available right now, though please send us an email or text. Let's chat through what's not working for you and find a solution that does.
What if I need to replace my container?
We guarantee our containers for life — if anything happens to your container (or Kindfill), let us know and we'll find a fix for you as quickly as humanly possible.
Can I try before I buy?
We recommend our Sample Sets as a way to get to know bysilly.site products. Excited to hear your thoughts!